FAQs - Account

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Why Should I Create A Trèstique Account?

By creating an account with trèStiQue, you will get a more customized experience. Having an account also makes it easy to keep track of past orders, save time on the checkout process, quickly reorder your favorite products, and access to our Loyalty and VIP Program. It also allows you to take advantage of our easy returns portal, and view your stores credit balance on your account so you can automatically apply to your future orders if you ever forget the unique credit code.

Do I Need To Create An Account?

No! You can always check out as a guest if you prefer. (But please remember we will not be able to locate your past purchases, tracking information, or process your returns if there is no customer account attached to the order). Without a customer account, you are also not able to access our Loyalty and Rewards program, as well as easily view your store credit balance.

Is It Safe To Save My Payment Information?

Yes! All payment information is securely stored through encryption, offering you a huge time saver for your next order. Saving payment information is not required.

UGH, I Forgot My Password Again! How Can I Access My Account?

Select “Forgot Password” on the login screen to receive a password reset email.

I Made A Mistake, Can I Update My Order?

Updates are made on a case-by-case basis. Please contact us at hello@trestique.com to discuss any specific updates or click here.

Are There Limitations With Promo Codes?

You may only apply one promo code per order. Note, if you are purchasing a routine via our Try Before You Buy program, you are not eligible for a promo code. Depending on the rules of the promo code received, some may only be applied to orders of a certain minimum total.

How Can I Contact The Customer Care Team?

For a quick reply during our business hours, please use out live chat feature found in the bottom, right hand corner of the website. You can also email us at hello@trestique.com to receive a response within 48 hours. Additionally, we can be contacted via phone at +1 929-299-0865 Monday through Friday between 10am - 5pm EST.

How Can I Join Your Referral And VIP Program?

Easy! All you have to do is sign up for a customer account, and you will automatically unlock your exclusive access to our Referral and VIP Program to easily earn store credit back on our site to use towards future orders.

How Can I Find My Store Credit Balance Earned From The VIP + Referral Programs?

There are a few ways to find out what your store credit balance is, whether you received it through a return, gift card, or our Loyalty + Rewards program. The first step is to sign into your customer account. You can then view your store credit balance on your account page, via our quick apply feature on the checkout page, or here.

Can I Combine Store Credit Codes?

Yes! Just sign in to your account, click the Store Credit button, and a pop-up will open where you can enter your store credit codes to combine under one loyalty card number!

Does My Store Credit Earned Through The Referral Program Expire?

Yes, you have 60 days to use your store credit earn through our referral program.

Does My Store Credit Earned Through The VIP Program Expire?

Yes, you have 60 days to use your store credit earned through our VIP program before it expires.

When Will I See The Store Credit Reflected In My Account After My Referral Link Is Used?

If a user places an order through your referral link, you will see the store credit reflected in your customer account 6 hours after the date of their purchase.

What Are The Promotional Rules For Flash Sales?

Black Friday 6-Hour Flash Sales are valid only from 12-6 PM EST. Promotional items will be automatically marked down on the site during this promotional period. Any orders placed after the promo ends will incur the regular everyday price of the item.

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Our mission is to simplify your makeup routine. We offer high quality, cruelty-free makeup routines you can customize to your lifestyle. Easy to use and made to carry in travel-friendly makeup bags.

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The Essential 8
The Essential Mix
The Mini 5
The Mini Mix
Makeup Routine Quiz
All Products
  • The Essential 8
  • The Essential Mix
  • The Mini 5
  • The Mini Mix
  • Makeup Routine Quiz
Eye Makeup
Lip Crayons + Balms
Face + All-Over
Makeup Bags
Mini Makeup
Tools + Applicators
New + Best Sellers
e-Gift Card
@CupcakeShannon Collab
Makeup Routine Quiz
Free Video Consultation
Selfie Shade Match
Makeup Tutorials
Try Before You Buy
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TUTORIALS
My Account
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GET YOUR SHADE MATCH

Our beauty experts are available to help you get your perfect shades and show you how to use our unique products.

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a Video Chat

Disclaimer: Your photo will not be re-used or shared without permission and will only be used to determine your shades unless you tell us otherwise.

Your request has been successfully sent! Our beauty experts will send your shade recommendations in less than 24 hours (if it's Friday, we'll get back to you by Monday).

*Please be sure to check your spam or promotions folder if you don't see us in your inbox.

We can't wait for you to receive + try our products! :)

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SELFIE SHADE MATCH

Our team of experts is here to provide you with a personalized shade recommendation. Just submit your selfie and we'll send you your perfect shades!

Which Products are "MUST haves" in your routine?

  • Tinted Face Stick
  • Blush Stick
  • Concealer Crayon
  • Highlight Stick
  • Eye Pencil
  • Bronzer Stick
  • Brow Pencil
  • Lip Crayon
  • Shadow Crayon
  • Mascara
  • Everything! i'm looking for a full new routine

By checking this box, you agree to receive recurring promotional and personalized marketing text messages from Trestique at the cell number used when signing up. Consent is not a condition of any purchase. Reply HELP for help and STOP to cancel. Msg frequency varies. Msg & data rates may apply. View Terms here & Privacy

Note : We recommend signing up for text, as emails may go to spam**
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Shipping, Returns + Warranty

Free shipping on purchases of $49 or more **Free shipping valid on orders of $49 or more before taxes and shipping. This offer is not valid on international shipments. No promotional code is necessary; offer will automatically be reflected in your shopping bag. Please see. Shipping FAQs for further details.

Free and easy returns **Free returns for trestique.com customers within the contiguous United States. You are eligible for free returns within 60 days of your purchase date – please make sure to initiate your return in that timeframe. Please visit www.trestique.com/a/returns to initiate your return.

60-day product warranty **We will gladly replace any items with product quality issues or that were received damaged. Please contact us at hello@trestique.com within 60 days of placing your order to request a replacement.

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Payment Options

Pay in interest-free installments

Pay in 4 interest-free installments so you can spread the cost.

  1. Add your items to your bag.
  2. At checkout choose klarna. or afterpay
  3. enter your debit or credit cart information.
  4. Pay later in 4 installments. The first payment is taken when the order is processed and the remaining 3 are automaticall taken every two weeks.

Try before you buy with klarna.

  1. Select your shades for your Essential 8 routine.
  2. Select "Try Before You Buy" when you've finished building your set and complete the checkout peocess.
  3. Love it? Keep it! You'll be charged on the 30th day of your trial. if it's not for you. reach out to us before the 30 days are up to start your return