TOUCHLESS, SAFE-TO-USE STICK MAKEUP
Where Does Trèstique Ship?
We currently ship to the United States [including Alaska, Hawaii, Puerto Rico & Military Addresses] + Canada and internationally to Japan, Germany, United Kingdom, New Zealand, China, Italy and Australia; additional countries coming soon. We also offer a variety of [expedited] shipping methods.
What Kinds Of Shipping Do You Offer?
For all orders, your trèStiQue products will be shipped after processing which takes 1-2 business days. We offer the below shipping methods.
Domestic U.S. Orders:
- Standard Shipping (Fedex Smartpost): will arrive 4-10 business days after your order has been shipped.
- Orders less than $30 have a flat charge of $5.
- Orders $30+ ship free of charge.
- For orders shipping to U.S. territories (ie Alaska and Hawaii), we offer a $16 flat rate.
- For Ground Shipping (Fedex): Package will arrive 1-5 business days after your order has been shipped, we offer a $12 flat rate.
- Expedited 2-Day Shipping (FedEx): $12
- Fedex Overnight Shipping: $18 ** Temporarily unavailable at this time due to Covid-19
International Orders:
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**Please note due Covid-19 we are temporarily not shipping internationally, with the exception of Canada. We apologize for the inconvenience.
- International Shipping (via DHL Parcel Direct) is offered for a flat rate of:
- $10 to Canada, China, Germany and New Zealand.
- $15 to Australia, Italy, and Japan.
- $22 to the United Kingdom
When Will My Order Ship?
If an order is placed before 8:00 AM EST it will be processed and shipped the same day. All orders submitted after 8:00 AM EST will be processed and shipped out the next day.
Please keep in mind that if you order after 8:00 AM EST, it can add one day to your shipping time.
Our shipment center is closed on Saturday and Sunday and U.S. national holidays. Any orders placed on Friday or during the weekend will be processed & shipped out the following Monday.
Once shipped, you will receive your tracking number.
How Can I Track My Order?
You should receive tracking information via the email address you provided within one business day. If you don’t receive an email, you can login to your account to access more information.
I’m Having Trouble With My Order, Who Can I Talk To About This?
Please email us at hello@trestique.com if you need help processing or tracking your order or if you have any questions about our products. We are always available to help you and will reply within 48 hours.
What Are The Taxes And Duties For International Orders?
Taxes and duties may be applied depending on the rates charged by your country. Those taxes and duties are not collected by trèStiQue and therefore, when applicable, will be collected from you when you receive your order. You can check your specific tax and duty rates here.
How Can I Start An Exchange Or Return?
We accept FREE exchanges + returns 30 days from the date of purchase. ** For a limited time, we have extended our policy to 60 days. Please visit our returns portal and submit your 5-digit order confirmation number + email to receive a prepaid shipping label. Simply select the items you wish to return or exchange, add the reasoning, and finally choose if you would like to receive store credit or your refund in the form of the original payment method. **We do not offer returns for international orders at this time.
If you need to exchange more than once, you will be responsible for covering the cost of the shipping after the first time complimentary return label.
Where Should I Drop Off My Exchange/returned Items?
Once you receive your pre-paid shipping label, drop your package off at any USPS post office OR FedEx location. No waiting in line or additional postage necessary!
Can I Do A Partial Return For Routines?
Yes! If you purchased a routine and love some items but not all, not to worry! You can do a partial return for a partial refund. If you did Try Before You Buy, we will adjust the payment so that you are only charged on the 30th day for the items you decided to keep!
When Can I Expect My Refund?
We aim to process exchanges/returns within 5 business days of receiving the returned items.
I Made A Mistake! How I Can I Cancel My Order?
Order processing usually occurs within 24 hours and fulfillment time may vary depending on when the order is placed. Therefore, we are unable to automatically cancel orders after they have been placed. Once you have received your order, you may initiate the return process by contacting us at hello@trestique.com to discuss specific questions or concerns.
