WHERE DOES TRÈSTIQUE SHIP?
We currently ship to the United States [including Alaska and Hawaii] + Canada and internationally to France, Italy, Germany, United Kingdom, and Australia; additional countries coming soon. We also offer a variety of [expedited] shipping methods.
WHAT KINDS OF SHIPPING DO YOU OFFER?
For all orders, your trèStiQue products will be shipped after processing which takes 1-2 business days. We offer the below shipping methods.
Domestic U.S. Orders:
- Standard Shipping (Fedex Smartpost): will arrive 4-10 business days after your order has been shipped.
Orders less than $48 have a flat charge of $7. Orders over $48 ship free of charge with free returns.
- For orders shipping to U.S. territories (ie Alaska and Hawaii), we offer a $10 flat rate.
- Expedited 2-Day Shipping (FedEx):
- Orders $48 or more have a flat rate of $12.
- Order less than $48 have a flat rate of $14 for to receive their order between 1-5 days or $18 for 2-day.
International Shipping (via DHL Express) is offered for a flat rate of $10 to Canada and $14 to France, Italy, Germany, United Kingdom, and Australia. International orders over $150 ship free of charge.
PLEASE NOTE: International packages are subject to clearance and duty fees to be paid upon receipt of your shipment (these vary by country) and can take up to 2 weeks for delivery due to country-specific customs regulations. The DHL tracking will update once scanned into the destination country.
WHEN WILL MY ORDER SHIP?
If an order is placed before 8:00 AM EST it will be processed and shipped the same day. All orders submitted after 8:00 AM EST will be processed and shipped out the next day.
Please keep in mind that if you order after 8:00 AM EST, it can add one day to your shipping time.
Our shipment center is closed on Saturday and Sunday and U.S. national holidays. Any orders placed on Friday or during the weekend will be processed & shipped out the following Monday. Once shipped, you will receive your tracking number.
HOW CAN I TRACK MY ORDER?
You should receive tracking information via the email address you provided within one business day. If you don’t receive an email, you can login to your account to access more information.
I’M HAVING TROUBLE WITH MY ORDER, WHO CAN I TALK TO ABOUT THIS?
Please email us at email@example.com if you need help processing or tracking your order or if you have any questions about our products. We are always available to help you and will reply within 48 hours.
WHAT ARE THE TAXES AND DUTIES FOR INTERNATIONAL ORDERS?
Taxes and duties may be applied depending on the rates charged by your country. Those taxes and duties are not collected by trèStiQue and therefore, when applicable, will be collected from you when you receive your order. You can check your specific tax and duty rates here.
HOW CAN I START AN EXCHANGE OR RETURN?
We accept exchanges + returns 30 days from the date of purchase. Please enter your 4-digit order confirmation number + email address in our Returns Portal and we will provide you the prepaid shipping label. Please note that we do not offer returns for international orders at this time.
If you need to exchange more than once, you will be responsible for covering the cost of the shipping after the first time complimentary return label.
WHERE SHOULD I DROP OFF MY EXCHANGE/RETURNED ITEMS?
Once you receive your pre-paid shipping label, drop your package off at any USPS post office OR FedEx location. No waiting in line or additional postage necessary!
WHEN CAN I EXPECT MY REFUND?
We aim to process exchanges/returns within 5 business days of receiving the returned items.