Hi Lee Ann, thank you for your review! We're so saddened to hear that the Eye Duo formula did not work out for you.
We do recommend using the lash curler in sections, since it is a half curler! This gives you a customized look. For the Eyeliner, less is. more. The product is high-pigment, so I recommend applying a very small dash of product and blending it out with the built-in smudger. This minimizes the chance of the product running throughout the day :)
If you would like to move forward with a return or exchange, you can enter our portal at https://www.trestique.com/apps/ecoreturns! There, you can swap for a different product of your choice, choose to redeem store credit for a future purchase or request a refund.
Please be sure to contact our team at firstname.lastname@example.org with any questions.