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Curate your own custom makeup set in a compact carrying case

Tutorials

Discover how to get the look and get inspired

Free video consultation

Chat with our beauty experts for advice or 1-on-1 tutorials

Blog

Read the latest from our blog

Rewards

As a trestique Rewards member, you earn 5-15% store credit every time you shop.

Sustainability

Clean Formulations

Our Mission

FAQ

Products & formulations

Having trouble finding your perfect trestique makeup routine? Our team of beauty experts are here to help you! Schedule a video chat with our beauty experts and we’ll help you determine which routine works best for your lifestyle. You can also take this quiz to help find your perfect routine.

Yes, our products are formulated to work for all skin types.

We believe in high performance makeup and offering you a unique delivery system that combines the tools you need with the formulas you love. Why? Because you get better color, smoother application and longer lasting results. We infuse our products with natural plant-based ingredients, like coconut oil, when possible, so we know you will love them!

We wanted to make selecting shades super easy for you so we offer a selfie shade match option on our website. All you have to do is click here, send us a selfie, and we'll help you choose your perfect shades! We will respond within 48 hours with a product and shade recommendation customized for you.

We do not! Our products are cruelty-free + vegan. Yes! And we are PETA-certified (leaping bunny).

Yes! All of our products are vegan.

You can refill your Forever Case (or original navy blue packaging) with formulas and/or tools as needed. This way you save time, money and the planet! Just snap out the old refill cartridges (in cream color packaging), recycle them and then pop in your new cartridge as needed.

Our refill cartridges will not fit in our original (or past) packaging. Our complete line was redesigned to be more sustainable as well as recyclable, and unfortunately magnetic caps cannot be recycled! All new products are made with either post-consumer or post-industrial recycled materials allowing you to keep the case forever and refill the color cartridges endlessly.

In an effort to upkeep our sustainability efforts, we now offer refills for all full-size products. If you subscribe to a full-size product, you will receive a refill cartridge in the time-frame that works best for you. You can choose to receive a refill every 4, 6, 8, or 12 weeks. You can also subscribe directly on the refill page of your choice: Click here.

Please note, the following payment methods are not currently available for subscription orders: AfterPay, Klarna and Amazon Pay.

At trestique, performance and safety are our top priorities. We are committed to health and safety standards that go way beyond the US and surpass the high bar of the EU guidelines—eliminating harmful ingredients including parabens, phthalates, sulfates, PEGs, BHA, Gluten, fragrance, mineral oil, formaldehyde, triclosan/tricarbon, among many other things (and we’re not including things you can paint your house with). PETA-Certified, Cruelty-Free, Vegan.

Yes! We reformulated our Foundation Stick to have more coverage and active, skin-loving ingredients and a carrot complex known to protect against the harmful damages of blue light. Check it out here. We also reformulated our Matte Lip Crayons to be fully vegan. All of our other product formulas have stayed the same!

We don’t test on animals! Our products are cruelty-free + vegan. We are PETA-certified (leaping bunny).

Sustainability

We strive to be as sustainable as possible with the products we create. All of our product packaging is made from either post-consumer or post-industrial recycled plastic at different levels. On average, our products use 86% recycled materials in the packaging. Not only that, but every product we offer is refillable and empty refill cartridges can be recycled through PACT. Our products are also carbon neutral - we offset the carbon emissions involved in creating and shipping each product. See our promo page

Yes! Every product we offer is refillable, which means you can keep your Forever Case (or original navy blue packaging) and refill your formulas and/or tools as needed. This way you save time, money and the planet! Just snap out the old refill cartridges (in cream color packaging), recycle them and then pop in your new cartridge as needed.

Our new line of products is designed to have as minimal of an impact on the environment as possible. Now that all products are refillable, you never have to toss old packaging in the trash. When you run out, just refill—forever and ever. We are committed to reducing consumption, waste and the use of single-use plastics in our industry.

Our products are carbon neutral, which means we have analyzed the amount of carbon emitted during the manufacturing process of each of our products. With this information, we've then partnered with Carbonfund.org to offset those carbon emissions. We also offset the emissions involved in shipping the product to you.

All of our products are made from either post-consumer or post-industrial recycled plastic or aluminum. This means we take plastic either used by consumers or at industrial factories and re-purpose it to create our packaging. The Forever Case is made from 100% post-industrial recycled aluminum (except for the Brow Pencil, which is made from 100% post-consumer recycled plastic for the Forever Case). The refill cartridges are made with different levels, to see the details, click here.

PACT is a collective we have partnered with in order to recycle your old products and refills. Plastic that is smaller than a yogurt cup can't be recycled in a regular recycling facility and has to be sent to a particular place in order to be recycled. If you want to recycle any products or refills, click here.

Orders

Updates are made on a case-by-case basis. Please contact us at hello@trestique.com to discuss any specific updates.

You may only apply one promo code per order. Depending on the rules of the promo code received, some may only be applied to orders of a certain minimum total.

Yes, if you choose to expedite your order please select your preferred shipment method at checkout. Please note that our fulfillment center is closed on Saturday and Sunday and U.S. national holidays. Any orders placed on Friday or during the weekend will be processed & shipped out the following Monday.

To minimize the amount of waste produced, we do not offer gift wrap.

Once your order has shipped, you will receive a tracking number in your inbox. You can also sign into your trestique account or contact our team at hello@trestique.com.

At this time, promo codes cannot be used for subscription orders.

Our warehouse is following CDC guidelines and practicing protocols such as social distancing, wearing masks, doing daily temperature checks and sanitizing the facility.

Rewards

Easy! All you have to do is sign up for a customer account, and you will automatically unlock your exclusive access to our Rewards and Referral Program. Then, the store credit you earn can be used towards future orders. By creating an account with trestique, you will get a more customized experience. Having an account also makes it easy to keep track of past orders, save time on the checkout process and quickly reorder your favorite products. Start earning rewards by clicking here.

Once you log in, you will earn 5% store credit back on your first order and on all orders placed there after. Once your lifetime spend is $250, you’ll earn 10% of your order total back in store credit for all orders placed there after. Once your lifetime spend is $900, you’ll earn 15% of your order total back in store credit back for all orders placed there after.

Give your friends 15% off their order, and once their purchase is complete, you'll get $15 store credit in your account. You can refer a friend by accessing our rewards page here.

There are a few ways to find out what your store credit balance is, whether you received it through a return, gift card or our Rewards and Referral Program. The first step is to sign into your customer account. You can then view your store credit balance on your "Account Details" page or via our quick apply feature on the checkout page. To find out your e-gift card balance, you can access it here.

At this time, store credit cannot be used for subscription orders.

Yes, your store credit expires depending on the tier you have reached.
Tier 1 - expires after 3 months.
Tier 2 - expires after 6 months.
Tier 3 - never expires.

You will receive an email each time you have earned store credit as it is dependent on the tier you have reached in our program as well as your order total. The store credit will be added to your existing balance which can be seen on your "Account Details" page when you log in.

Store credit cannot be used for subscription orders.

Yes! Just sign in to your account, click the "Store Credit" button, and a pop-up will open where you can enter your Gift Card Code. This total will be added to your pre-existing store credit.

No, rewards cannot be applied to past purchases prior to signing up for our Rewards and Referral program.

Yes! All payment information is securely stored through encryption, offering you a huge time saver for your next order. Saving payment information is not required.

Payments + refunds

We accept all major debit and credit cards: Visa, Mastercard, Discover, and American Express along with payments from international Visa, Mastercard, and American Express credit cards. We also accept forms of electronic payment such as Paypal, Amazon Pay, Google Pay and Apple Pay. All international orders will be charged in U.S. dollars so please be aware that additional foreign transaction fees may be applied by your international bank.

We also offer interest-free payments in installments using Klarna or Afterpay. Just select one of these options at checkout.

There are a few reasons your payment might not go through. Please double check the following:
1. Does your billing info (such as billing address + zip code, security code, expiration) match what’s been entered on the checkout page?
2. Insufficient funds: Please contact us at hello@trestique.com for additional assistance.

Please allow up to 21 business days for processing your request once we have received your returned package.

We offer e-gift cards for you or a loved one. You can purchase one here. Simply enter the gift amount, recipient’s name, a greeting and desired send date.

If you are the recipient of trestique e-gift card, simply enter the gift card code at checkout.

Shipping + returns

You have 30 days from your date of purchase to initiate a return request. Please see detailed information here.

At trestique, we believe high quality products & formulas should be shared across the world. For a complete list of countries that we ship to, please see the dropdown menu at checkout.

The cost for shipping varies depending on your location, the size/weight of your order, and the service level you choose for shipping (Express vs. Standard).

Our commitment to you is that we are 100% transparent with all international shipping costs, both in terms of shipping rates as well the Landing Fee (i.e. duties and taxes/fees).

We offer both Express and Standard shipping on most international routes. At checkout, you can choose your preferred method. For a few selected remote areas, only Express or Standard shipping may be available. With our international shipping partner, we will find the lowest shipping rate so that you pay as little as possible in fees for your order while ensuring that your order is delivered by a reliable carrier.

The delivery time varies depending on the route/destination. Typically, it takes between 1-5 business days for Express shipments to arrive. Standard shipments usually take between 7-12 business days.

Please note, these time ranges may vary due to customs clearance, extreme weather or COVID-19 protocols.

Import duty is a tax collected on imports and some exports by a country's customs authorities. A good's value will usually dictate the import duty, and the duties also can vary by product category. Depending on the context, import duty may also be known as a customs duty, tariff, or import tariff. The duties are mandatory and must be paid, whether the fees are paid by the shipper or (as typically is the case) by the customer/recipient. There are other factors besides the good's value that define the amount of duties to be paid, including trade agreements between countries as well as specific customs authorities. For example, some countries have minimum thresholds in terms of good's value below which no duties apply (AKA "de minimis" value)

In addition to duties, many governments levy a tax on imports. Like duties, import taxes are usually a percentage of the good's value. Also, some countries charge multiple taxes on the same good imported. For example, Canadian provinces charge a variety of taxes - from a goods and service tax (GST), to a harmonized system tax (HST), to a retail sales tax (RST), and some provinces charge multiple of these tax-types for the same import.

Typically, you pay duties and taxes at checkout when you place your order. You will see the total cost upfront before placing the order. This way you won’t have to pay those fees when the parcel is delivered to you.

In a few instances, you may be asked to pay duties and taxes when the order is delivered to you. This may be due to a destination/country requirement or if these fees were not collected at the time of checkout.

trestique provides you a tracking number and link when the order is fulfilled. This is typically within 24 hours after you place your order (excluding weekends and holidays). You can track the status of your order through this tracking number. Updates are posted as your parcel is in transit and ultimately delivered to you.

We are confident that most shipments make it through customs without any delays. With that being said, customs authorities may review a shipment and may ask for additional information before the customs authorities clear the shipment for final delivery. If we need additional information from you to get your shipment cleared by customs, we will reach out to you. Reviews by customs authorities can take as little as a few hours, but occasionally last longer.

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