Hi Lou, thank you so much for your thorough review of our Foundation Refill & Auto-refill program. It sounds like you received a defective "Forever Case" for your Foundation Stick. Kindly email our team at firstname.lastname@example.org and we will send you a new one, free of charge!
Regarding Auto-refill, we are proud to say that our program is designed with no contract or commitment. So, you can modify, pause or cancel your refills at any time. You can also adjust your refill frequency to fit your lifestyle! Please let us know if you have any questions :)