I really wanted to love this product. I am looking for cosmetics that use less plastic. I uploaded a pic of my face as directed and purchased the color recommended. It arrived promptly, but the color was way too light. I was able to set up the exchange easily. I ordered a new color several shades darker. However when the new one arrived, it was also way too light. They don't do more than one exchange, although they did send a coupon for $30 off. I'm not interested in guessing again. I hope they will consider doing some samples or making multiple exchanges for potential customers like me.